The University of West London (UWL) is ranked the best modern* university (non-specialist) in London in the Complete University Guide 2025.
We are ranked 30th university in the UK in The Guardian University Guide 2025, Number 1 London university for overall student satisfaction in the National Student Survey 2024 and Best university for Student Experience and Teaching Quality in the UK in The Times and Sunday Times Good University Guide 2024.
The UWL community is a diverse body of students and staff who work together to create an environment of success and achievement. We celebrate the diversity of our staff and promote our values in practice through our commitment to inclusivity, progression, and success.
*University status awarded in or after 1992
The Department
Student Services is a large multi-disciplinary team that plays a crucial role in supporting our students. Student Advice and Immigration comprises advice on Student Finance, UWL’s internal Scholarships and Bursaries and Student visa and immigration advice in order to support international students. We are a tight knit team who help and support each other. We are a hard-working yet sociable and close-knit team who help and support each other to provide a superlative student experience.
The Role
The post holder will be responsible for the development and day-to-day staff management and supervision of an effective and pro-active Student Advice service. You will also undertake specialist case work in relation to Student immigration, Student Funding and Fee Status assessments, and provide casework support to Student Advisors with complex cases and queries from students, using your experience and knowledge to suggest avenues for exploration and resolution.
The post holder will support the Head of Student Advice and Immigration with developing initiatives to improve communication and proactively work with the student community, Schools/Colleges and Central Services departments to foster engagement and an understanding of services provided within the Team and Student Services as a whole.
This post requires full-time presence on-site. Remote or hybrid working is not available for this position.
This appointment requires a flexible approach to working hours as weekend and evening cover is required.
The Person
A Senior Student Advisor who is self-motivated, proactive, organised and has proven ability to manage and supervise a team, as well as work effectively with conflicting priorities and short timescales.
You should have excellent interpersonal, communication, advocacy and customer service skills with proven case work experience and the ability to work closely with students and staff alike. Experience of working in higher education is essential together with extensive knowledge of UK Student immigration and Student Funding.
You must also have excellent IT skills, working with IT systems to record and report on a wide range of confidential matters within Student Services. A flexible approach to work is essential for this role.
How to Apply
Interviews are expected to be held in the week commencing 28th July 2025.
For informal enquiries about the position please contact Chackervarti Afghan, Head of Student Services and Operations chackervarti.afghan@uwl.ac.uk.
Additional Information
Read more about working at the University of West London at https://www.uwl.ac.uk/about-us/how-university-works/why-work-uwl
UWL is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter, and is a Disability Confident Employer as well as a Diversity Champion for Stonewall, the leading LGBT+ rights organisation. We welcome applications from all sections of the community to increase diversity in our workforce.
Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
Please be advised that it is expected that appointment within a grade will normally be at the minimum point.
We will intermittently review the applications as part of this open advert, the University of West London reserves the right to close the role prior to this date should a suitable applicant be found.
Previous applicants no need to apply.
An Enhanced DBS Certificate is required for this post (to be undertaken upon appointment).